ionslot Privacy Policy

This page describes what we collect when you use ionslot and how we keep that data protected. When you register an account on ionslot, provide payment details, or interact with our games and markets, we collect personal information. We store your data securely, encrypt it in transit, and restrict access to authorized personnel only. We do not sell your information to third parties, and we comply with the privacy laws applicable to our service area.

Our privacy practices apply to all users of ionslot — whether you access our platform via desktop, mobile browser, or native app. We process payment information through secure third-party processors (payment gateways that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers). We store identity documents and account records on encrypted servers. We retain your data only as long as necessary to operate our service and comply with law.

This privacy policy is effective from the date shown at the end of this page. If we make material changes to how we collect or use your data, we will notify you via email and ask for your consent. You have rights over your data — you can request a copy, ask us to delete it, or object to certain uses. Our support team can assist with data requests during business hours across Jakarta, Surabaya, Bandung, Medan, Semarang, and other service areas.

What data we collect on ionslot

Account and identity information

When you register an account on ionslot, we collect your full name, email address, phone number, and date of birth. Before your first withdrawal, we ask for identity documents (national ID or passport) and proof of address (utility bill, bank statement). This Know Your Customer (KYC) verification is required by law in our service jurisdictions. We also collect your preferred language and account preferences (notifications, communication frequency).

We use this information to verify your age and identity, prevent fraud, and comply with financial regulations. Your identity documents are stored separately from your account profile, with restricted access limited to compliance staff. We do not use your documents for any other purpose than verification.

Payment and transaction data

When you deposit or withdraw funds on ionslot, we collect transaction details: the amount, date, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and your account balance before and after. We also collect your bank account number or e-wallet identifier necessary to process the transaction. We retain this data for seven years to comply with anti-money-laundering regulations and financial auditing requirements.

Payment processing itself is handled by third-party payment gateways. We do not store your full card numbers or full e-wallet credentials on our servers — payment processors handle that encryption. We store only the last four digits and payment method type for your records.

Game and betting activity

We log every game you play on ionslot: which game, the stake, the outcome, the date and time, and your account balance after settlement. We log every sportsbook bet (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, badminton), every live-dealer table session, and every slot tournament entry. We retain this data for your account history and to detect fraud or problem play patterns.

This activity data is used to settle disputes (if you question a game outcome), audit our systems, and identify suspicious activity. We do not share your betting history with other players or third parties. It is visible only to you (in your account dashboard) and our authorized staff.

We encrypt your data in transit and at rest. We do not sell your information. We comply with privacy laws in every jurisdiction where ionslot operates.

ionslot compliance team

Device and access logs

We log the IP address, browser type, operating system, and timestamp each time you log into ionslot. We use this to detect unauthorized access attempts and help you recover your account if you forget your password. If you enable two-factor authentication, we also log the device that requested 2FA codes.

We do not track your browsing activity outside ionslot or use cookies to profile your behaviour across other websites. Our cookies on ionslot are functional only — they store your session token and language preference. You can disable cookies in your browser, but this may limit your ability to use ionslot.

KYC data: Identity documents and proof of address collected for legal verification. Stored separately from your account profile.
Transaction logs: Deposit, withdrawal, and payment details retained for seven years for financial compliance.
Activity logs: Every game, bet, and tournament entry you make on ionslot, logged for settlement and fraud detection.
Device logs: IP address, browser, OS, and login timestamps used to secure your account and detect unauthorized access.

How we use and share your data on ionslot

Data use and retention

We use your data to operate ionslot, verify your identity, process your transactions, settle your games, and prevent fraud. We use your email and phone to send you account alerts (login attempts, withdrawal requests) and customer support responses. We do not send marketing emails unless you have opted in. You can disable notifications anytime in your account settings.

We retain your account data (name, email, payment methods) for as long as your account is active plus three years after closure. We retain transaction and activity logs for seven years for financial and legal compliance. We delete device logs and KYC documents three years after account closure. If you request account deletion, we delete personal data within 30 days, except where law requires us to keep records.

Third-party processors

We share your data with third-party service providers only when necessary to operate ionslot:

Payment processors: We share your payment method, amount, and account identifier with payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank processors) to process deposits and withdrawals. These processors are PCI-DSS compliant and encrypt your payment data.
Game providers: We share your account ID (not your personal name or ID number) with game vendors (PG Soft, Pragmatic Play, Evolution Gaming) so they can settle your game outcomes. They do not store your data — they use it only to verify your wagers.
Hosting and backup: We store our servers and backups with cloud providers (AWS, Google Cloud) in jurisdictions including Singapore, Australia, and other regions outside Indonesia. Your data is encrypted, so these providers cannot read it.
Compliance and law enforcement: We share data with government agencies and law enforcement only when required by law (court orders, financial crime investigations). We do not voluntarily hand over data without legal process.

Cross-border data transfers

Our servers may sit outside your jurisdiction (Indonesia). We comply with data protection laws by encrypting data in transit and at rest. By using ionslot, you consent to data storage outside Indonesia. If this is unacceptable to you, do not create an account.

Your rights on ionslot

You have the following rights over your data:

Access: You can request a copy of all data we hold about you. We will provide it within 30 days in a standard format (PDF, CSV).
Correction: If your data is inaccurate, you can ask us to correct it. Update your name, email, and phone in your account settings anytime.
Deletion: You can request account closure and data deletion. We will delete personal data within 30 days, except where law requires retention.
Objection: You can object to certain data uses (e.g., marketing emails, analytics). We will honour your request and stop that use.
Portability: You can request a copy of your data in a portable format suitable for transfer to another service.

Contact us about your data

If you have questions about our privacy practices, want to exercise your data rights, or suspect a data breach, contact our support team during business hours. We speak multiple languages and can assist in English, Bahasa Indonesia, and others. Data requests are typically processed within 30 days. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local support team can assist during standard working hours.

Data security and breach notification

We encrypt your data in transit (using HTTPS) and at rest (using AES-256 encryption). We restrict access to authorized personnel with role-based permissions. We monitor our systems continuously for unauthorized access. If we detect a data breach, we will notify affected users within 72 hours and provide guidance on protecting your account.

Summary

We at ionslot collect account information (name, email, phone, identity documents), payment details (amounts, methods, timestamps), game activity (stakes, outcomes), and device logs (IP, browser, login times). We store this data securely, encrypt it, and restrict access to authorized staff. We do not sell your data to advertisers or marketers.

We share your data only with essential third parties: payment processors (to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment deposits and withdrawals), game providers (to settle outcomes), hosting providers (to operate our servers), and law enforcement (when legally required). You have the right to access, correct, delete, and object to how we use your data. Contact our support team to exercise these rights.

Legal

Last updated: January 2025. This privacy policy is effective from the date of publication and supersedes all previous versions. We may update this policy from time to time. Continued use of ionslot after changes indicates your acceptance of the new policy.